Frequently Asked Questions
Everything you need to know about your Beneunder shopping experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 5-10 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number and zip code.
How do I care for my Beneunder apparel to ensure longevity?
To maintain the quality and performance of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or fabric softeners as they can damage specialized fibers.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Does Beneunder offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by region and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How can I determine the best size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.